Terms of Use

What the evaluator provides

The evaluator uses automated artificial-intelligence analysis to appraise a research paper and prepare a structured report. It is a research and educational tool, not medical, legal, regulatory or investment advice. It does not replace independent review of the paper or advice from an appropriately qualified professional.

Automated outputs can contain errors or omit relevant information. You are responsible for checking a report against the source paper and deciding whether it is suitable for your intended use. A report is not a personal review or endorsement by a CRA scientist unless it expressly says so.

Accounts and acceptable use

You must provide accurate account information, keep your sign-in details secure and promptly tell CRA if you suspect unauthorised access. You must not misuse the evaluator, interfere with its operation, attempt to bypass an evaluation allowance or security control, use automated means to place an unreasonable load on the service, or use the service unlawfully.

Do not upload documents containing identifiable patient, participant or other sensitive personal information. You are responsible for removing names, contact details, dates of birth, record numbers and other information that could identify an individual before uploading a document.

Plans and evaluation allowances

The Free plan currently includes 2 completed evaluations per month. Pro currently includes 20 completed evaluations per month for A$19.95 per month, and Pro Plus includes 30 completed evaluations per month for A$29.95 per month. Paid prices are in Australian dollars and include GST where applicable.

Allowances reset on the account’s monthly renewal date. Unused evaluations do not roll over, have no cash value and cannot be transferred between accounts. Only successfully completed evaluations count towards the allowance. CRA may change plans, allowances or prices for a future billing period after giving reasonable notice; a price change will not retrospectively alter a period already paid for.

Subscriptions and payment

Paid plans are recurring monthly subscriptions. By subscribing, you authorise Stripe to charge the displayed monthly price and applicable taxes to your selected payment method at the start of each billing period until the subscription is cancelled. Stripe processes payments; CRA does not receive or store your complete card number.

An upgrade to a higher paid plan takes effect immediately and Stripe may charge a prorated amount for the remainder of the billing period. A downgrade takes effect at the end of the current billing period. If a payment fails, paid access may be restricted or returned to the Free plan until payment is resolved.

Cancellation

You can cancel at any time from Plans & billing by selecting Manage payment method or cancel subscription. Cancellation stops future renewal charges and takes effect at the end of the current paid billing period. You retain the paid plan and its remaining allowance until then, after which the account returns to the Free plan.

Saved reports remain available in your account after cancellation unless you delete them or the account is closed. You should download any report you need to retain independently.

Refunds and Australian Consumer Law

CRA does not ordinarily provide a refund merely because you changed your mind, did not use the available allowance or forgot to cancel before renewal. If you believe you were charged incorrectly, experienced a material service failure or are otherwise entitled to a remedy, contact CRA promptly so the circumstances can be assessed.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law. Where the service does not meet an applicable consumer guarantee, the remedy available will depend on the nature and seriousness of the problem and may include supplying the service again, cancellation or a refund as required by law.

Approved refunds are returned to the original payment method. The time taken for the credit to appear is controlled by Stripe, the card network and your financial institution.

Uploaded papers and your material

You retain ownership of material you create and submit, together with any rights you lawfully hold in papers or other material you upload. Uploading material does not transfer ownership to CRA. Rights in third-party papers remain with their authors, publishers or other rights holders, and these terms do not grant you additional rights in that material.

You are responsible for ensuring that you are entitled to upload and use the material. You grant CRA a limited, non-exclusive and royalty-free permission to receive, copy and process it only as reasonably necessary to provide, secure and operate the evaluator and comply with applicable law. Uploaded paper files are deleted after the evaluation process finishes; the generated report is saved privately to your account until you delete it.

Intellectual property

The evaluator’s software, assessment framework and rules, report structure and format, branding, visual design, graphics and website content are owned by or licensed to Innovative Wellness Pty Ltd trading as Clinical Research Australia. They are protected by applicable copyright, trade mark and other intellectual-property laws.

Except as permitted by law or with CRA’s prior written consent, you must not copy, reproduce, adapt, reverse engineer, republish, sell, sublicense or commercially exploit the evaluator, its assessment framework or its distinctive report format. You must not remove or obscure copyright, trade mark, attribution or other proprietary notices.

Use of evaluation reports

You may download, retain and share reports generated for you for legitimate personal, research, educational or business purposes, provided the report remains complete and its CRA branding, copyright notice and limitations are retained. You must not misrepresent, selectively quote or alter a report in a way that creates a misleading impression.

Availability and account action

CRA aims to provide a reliable service but does not promise uninterrupted or error-free availability. Maintenance, security issues, supplier outages or events outside CRA’s reasonable control may temporarily affect access. CRA may suspend or close an account where reasonably necessary to address unlawful use, fraud, security risk, serious misuse or a material breach of these terms, and will act reasonably in the circumstances.

Liability

To the maximum extent permitted by law, CRA is not liable for indirect or consequential loss arising from reliance on an automated report or use of the evaluator. This limitation does not apply to liability or rights that cannot lawfully be excluded or limited, including applicable rights under the Australian Consumer Law.

Changes and governing law

CRA may update these terms to reflect service, legal or operational changes. The effective date above will be updated, and material changes will be notified through the evaluator or by email where reasonably practicable. Continued use after the revised terms take effect constitutes acceptance of the revised terms.

These terms are governed by the laws of Western Australia, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Western Australia and courts entitled to hear appeals from them.

Contact

Questions about these terms, billing or permission to use CRA material can be sent to info@clinicalresearch.com.au or to Innovative Wellness Pty Ltd trading as Clinical Research Australia, 38 Arnisdale Road, Duncraig WA 6023, Australia.